Welcome! We’re excited to work with you and bring your creative vision to life. To keep things running smoothly, please take a moment to read our Terms and Conditions which outline our services, how we work, our fees, payment structure, project time frame and other important Terms and Conditions.
If you have any questions, feel free to email amy@splitpants.com.au.
Before we begin, you will be asked to complete an account form to ensure we have your correct information. You will also be asked to accept these Terms & Conditions.
If you have received a quote or proposal, we will need your approval before we start, this can be given by accepting the quote via the provided link or via email. This approval acknowledges that you have read our Terms & Conditions and accept them as an agreement between you and Splitpants Productions Pty Ltd (Splitpants Productions). It also ensures that we are aligned on the scope of work.
For projects over $800+GST, we require a deposit upfront before work commences.
If you have engaged us at an hourly rate, you will need to complete the account form before we commence.
Once the project is underway, payments are expected within 14 days of receiving an invoice.
For packages and quotes, unless otherwise stated, we will structure payments in three instalments:
For longer projects, we may send monthly invoices based on progress; however, this will be detailed at the commencement of the project. Please note that full payment must be made before any copyright licensing rights are granted.
If payment is not received on time, we reserve the right to pause work or withhold final deliverables until the balance is settled. If collection efforts are required for late payment, any legal costs will be your responsibility.
If you require a different payment arrangement, let us know before we start.
We want to get things just right for you! Each quoted project includes two rounds of ‘Authors Alterations’ unless otherwise stated. If you need extra revisions beyond this, they may be charged at our standard rate of $120 +GST per hour, billed in 15-minute increments, unless otherwise agreed.
We will always let you know if additional work will result in extra costs before proceeding.
If you decide to cancel the project, we understand – sometimes things change. However, you will need to pay for any work completed up to the cancellation date along with any expenses incurred (e.g. stock imagery, printing, postage, third party services, etc.), minus any deposits already paid. Deposits are non-refundable. We also reserve the right to cancel the project if payments are not made within the agreed time frame.
Splitpants Productions will retain ownership of all drafts and working files (e.g. Adobe Illustrator files, InDesign files, and Photoshop files, etc.).
Upon completion of the project and receipt of the final payment, ownership of the final deliverables (e.g. artwork, logo files, PDFs, etc.) will be taken as having been assigned to you with a license back to Splitpants Productions to use the completed artworks (and any preliminary concepts) for its portfolio, marketing and design competition entries unless otherwise agreed. We will always confirm that your branding or product has been launched before sharing it publicly.
As the owner of the assigned deliverables, you will have the right to the exclusive use of the artwork to use, copy and reproduce the artwork including on your website, correspondence, invoices, business cards, social media and marketing purposes and to register the artwork as a Trade Mark if you wish to do so.
We guarantee that our work is either original or appropriately licensed. We also ensure that it does not contain any scandalous, defamatory or unlawful material. However, you are responsible for ensuring that your final design complies with all legal and Trade Mark legislation. If any claims arise due to your use of the artwork, you agree to cover any related costs.
Before we send anything to print or finalise your files, you will have the opportunity to review and approve the final design. Once you approve the proof, any errors or omissions become your responsibility. We strongly encourage you to double-check all details as we cannot be held responsible for costs associated with mistakes after your approval.
We do our best to meet deadlines but it is important that you provide any required content (such as text, images, or approvals) in a timely manner. If delays occur at your end, the project timeline may need to be adjusted. Any shipping or production costs are to be covered by you unless otherwise agreed.
We keep your project files safe but it is always a good idea to download and store them securely at your end as well. We will re-supply files free of charge within six months of project completion. After six months, a $60+GST retrieval fee per project will apply. Files are archived for up to three years before being permanently deleted.
Brand packages include one hour of free technical support to help you use your delivered files. If you require additional assistance, it will be billed at our standard hourly rate and invoiced monthly.
We respect your privacy. Any personal or business information collected is used strictly for administrative purposes and will not be shared with third parties unless necessary for project completion (e.g. printing services). Information collected will be held in our cloud-based accounting software, project management system and email delivery application to manage your project and facilitate communication. If you have any questions, please email amy@splitpants.com.au.
We aim to keep things simple and transparent. If any significant changes need to be made to these Terms & Conditions, you will be notified in writing to ensure that our mutual obligations are clear. Verbal approvals for fees or expenses will be considered binding.
While we always aim for excellence, we cannot guarantee that your final design will be free from intellectual property claims by third parties. We recommend that you conduct a Trade Mark search if you intend to register your branding as a Trade Mark and to ensure you will not be infringing the rights of third parties who own a registered Trade Mark. If you would like Splitpants Productions to arrange for these searches to be carried out on your behalf, additional fees will apply at $340+GST per hour or part thereof. A search should be carried out prior to your approval of the designs. If you choose not to conduct a Trade Mark search or instruct a Trade Mark attorney to undertake such a search on your behalf, it will be at your own risk and not that of Splitpants Productions. It will also be your responsibility to ensure that your chosen business or company name is available for use and will not infringe the rights of the owner of a registered Trade Mark prior to engaging Splitpants Productions services.
Please note that nothing in these Terms & Conditions limits your rights under the Australian Consumer Law. Subject to those rights, our liability for any indirect, incidental or consequential damages arising from delays, errors, or third party services is limited to the total fees payable for the project. This limitation does not affect any Statutory or Common Law provisions you may otherwise have.
These Terms and Conditions will be governed and construed in accordance with the laws and regulatory requirements of the State of South Australia and courts of appeal from them.
We are looking forward to working with you!
These Terms & Conditions ensure a clear, fair, and professional working relationship for both of us. If you have any questions or need further clarification, feel free to get in touch. Email us at amy@splitpants.com.au.